This policy outlines the conditions under which you can return an item and receive a refund.

Returns:

• We accept returns within 7 days of the delivery date.
• Returned items must be in original condition, without any signs of wear or damage.
• All original packaging and accessories must be included with the returned item.
• You are responsible for the cost of return shipping.

Refunds:

• Once we receive and inspect the returned item, we will issue a full refund to your original payment method within 2-3 business days.
• Shipping costs will only be refunded if the return is due to our error (e.g., incorrect item shipped).

How to Return an Item:

1. Pack the item securely in its original packaging, including all original accessories.
2. Write the order number clearly on the outside of the package.
3. Contact us by calling +442046412727 or emailing info@kotech.uk to continue the process.

Please note:

• A trackable shipment service must be used for the return.
• We are not responsible for lost or damaged return packages.

We reserve the right to modify this return and refund policy at any time.